Customer Service/ Call Center Resume
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Customer Service Rep/ Call Center
First Data - / - / Akron, Ohio
Answer phones and respond to customer requests regarding residential
phone service.
Up-sell service plans and place customer orders in computer system,
like caller id and three-way calling features etc...
Provide customers with product and service information.
Transfer customer calls to appropriate staff if needed.
Identify, research, and resolve customer issues using the computer
system and other training material.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer
calls.
Recommend improvements.
Analyze what kinds of services would optimally fulfill the customer’s
needs and wants and tailor it to the service plans offered.
Change or update customer’s personal information or account
information as needed with appropriate documentation.
Communicate with customers through a variety of means % by
telephone, also e-mail, regular mail correspondence, and fax.
Customer Service Rep/Call Center
Corr Comm - / - / Akron, Ohio
Answered inbound calls in support of customer needs within a dynamic call
center environment. Responded to customer calls and inquiries regarding
product orders, warranty issues. Accurately and efficiently input data,
Assisted residential customers with items such as new phones and ala cart
features and troubleshooting. Utilized multiple call center support
applications to efficiently assist customers and agents. Up sell services
and products. Utilized multiple call center support applications to
efficiently assist customers and agents. Research billing issues. Others
duties as assigned.
Education
Barberton High School
High School Diploma/GED -
The University of Akron
Business Administration - Akron, Ohio
